Pennywise Tours Fees, Terms & Conditions

Included

Services of a professional Blue Badge Guide within the time as agreed including the Guide’s fee which is inclusive of Government taxes.

Not Included

Entrance charges, meals, gratuities, etc. All incidental expenses where applicable should be settled directly by the client. Charges for extra services should be agreed at the time. Please note this includes a non-refundable deposit of £250 which will be payable for any initial detailed advanced
itinerary advice requested by the prospective client.

Confirmation

A non-refundable deposit of 20% of the estimated total charges, plus deposits required by suppliers if applicable, will initially hold the booking date, with the balance payable no later than 28 days before services commence to confirm it absolutely. In certain circumstances, full payment at least ten days before will be required, in others full upfront payment immediately on confirmation of my services.

Payment

Payment will be in pounds sterling in advance by electronic transfer with any charges paid at source.

Cancellation Charges

As I am a sole trader, cancellations have a significant impact. It is necessary therefore to adhere strictly to this cancellation policy.

Notice received prior to commencement of services:

Up to 14 days – Full refund less the deposit, non-refundable payments to suppliers where applicable and other out of pocket expenses. Charges for extra services rendered and administration may apply.
13 to 8 days – Charges will include 50% of the guiding fee, non-refundable payments to suppliers and any out of pocket expenses if applicable.
7 days to 96 hours (four days) – Charges will include 75% of guiding services, non-refundable payments to suppliers and out of pocket expenses.
Less than 96 hours (four days) – No refund on full fee. Further charges will include non-refundable payments to suppliers if applicable.

Cancellation insurance is recommended.

Suppliers

If I am not able to undertake an assignment personally, the services of another suitably qualified Blue Badge Guide will be offered. In such cases every effort will be made to remain within the published tariff.

Change of Availability

If my availability changes which results in my not being able to undertake a booked assignment personally, a suitable replacement will be provided as above. Adequate notice will be given to the client and there will be no increase in the price agreed. If the client prefers to cancel the booking, a full refund will be made.

Responsibility

I assume no liability for any injury, damage, loss, accident, delay or irregularity however caused, and  I am not responsible for any resulting additional expenses incurred.

Appropriate insurance is recommended.